FAQ, or Frequently Asked Questions, about Trap Door Experiences can be found below with their respective answers.
Re-Opening Schedule
Madness Distillery
The new venue is complete and looking to open for the first weekend of May.
Cure Z
We hope to rebuild our Zombie world with all new attractions and experiences inside of Warehouse B at Madness Distillery. We are applying for variance to do so Summer of 2024.
F5
Searching for a Venue.
Fear The Bogeyman
Searching for a Venue.
Ripper of London
The Ripper can only be stopped for so long… Jack will be back and even better if you can believe it. We are currently searching for the perfect venue in Philly! Hoping to reopen this new experience in 2025.
Catacombs of Paris
We have found a venue in downtown Easton PA.
Hoping to reopen in 2024.
If you already had tickets any of these attractions and still want to attend when they reopen, you do not need to do anything. Ignore any emails about a missed or upcoming experience as we are intentionally leaving them on calendar as a quick way to pull your info back up and make sure you do not lose any discounts if you had one.
If you would like to exchange to an open experience or get a refund, please email bond@trapdoorevents.com.
Subject line: (refund or exchange) (Theme name)
provide the theme name, date, time, and your info so that we can access it quickly.
Please be patient with us as we are bombarded with paperwork and other obstacles due to the Fountain Court Disaster. WE WILL GET TO YOU.
What Happened?
Our year of bad luck began April 29th in Red Bank when a player in Catacombs of Paris decided to break a sprinkler pipe. That led to us shutting down that building which contained Catacombs of Paris and Ripper of London. Then, June 25th we awoke to phone calls about a fire at Fountain Court in the Poconos. Turns out an electrical fire broke out in the buildings elevator maintenance room and spread up the walls engulfing the remaining plaza and all of the companies residing there. Madness Distillery, Fear The Bogeyman, We’re All Mad Here, and our work studio are gone. Nothing left. Cure Z and F5 were located in the external warehouse building and survived with no damage, but the utilities cannot be restored to the space due to structural sewer damage under the property.
What is the plan?
In under 24 hours, we sprung into action. Seeking new venues for our attractions, and planning out rebuilds. September 1st is a key date as its the day we get keys to new venues. Then Mass construction in multiple venues begins. We will not be down long, and we are taking the opportunity to change some things as we go. Its gonna be a very exciting next couple months.
Phone Policy
Trap Door has no issue with photos taken inside the experience. We simply ask to not post spoilers or answers to challenges and puzzles online.
Bookings
We offer Private bookings for many of our experiences. Private games can be upgraded with themed packages when offered but typically have a 6 player minimum for 2 hour games. Immersive Theater experiences are Public Tickets with a discounted Private Option.
Arrival
Arrive 5 minutes before your time slot to ensure full playtime with no rush. If you are late, you have up to 10 minutes past your booking slot before we have to start your time.
What are the Prices for an experience like this?
Trap Door $30-80
Amazing Escape $32
Stranger Things Experience $49
13th Hour $38
Encanto at CAMP $45
Big Screen $35
Trap Door Immersive Experiences offer a unique and thrilling entertainment experience that sets it apart from its competitors such as mega sized escape rooms and immersive theater shows. One of the key factors that make Trap Door priced better is that large size. Some of the experiences offered by Trap Door are so big that they take two hours to complete, making it a great value for money proposition. Additionally, the use of live actors and physical obstacles adds a level of realism and excitement to many of the experiences, making it more engaging.
Another factor that sets Trap Door apart from its competitors is the use of cocktails for special attractions. This is a unique feature that adds a new level of enjoyment to the experience, and it is not commonly found in other immersive entertainment venues. This addition makes Trap Door more appealing to a wider range of customers, as it offers a full experience that combines so many forms of interactive entertainment, and cocktail bars.
Furthermore, Trap Door’s focus on customer experience is also a factor that sets it apart from its competitors. The company invests heavily in creating a unique and memorable experience for its customers, which is reflected in the quality of its attractions. From the intricate design of the sets to the well-trained actors, everything is designed to provide customers with a truly unforgettable experience.
In conclusion, Trap Door’s combination of large size, use of live actors and physical obstacles, cocktails for special attractions, and focus on customer experience makes it priced better than its competitors. These factors make it an attractive option for those looking for a unique and thrilling entertainment experience, and it is well worth the price.
Most Frequently Asked
Trap Door is mostly adult content however we do have a few acceptable kids experiences.
Red Bank-
Ages 11 and up for Everest.
Ages 13 and up for Catacombs of Paris.
Ages 18 and up for Ripper of London.
Ages 21 and up for Puzzles & Corks World Tour.
Morristown-
Ages 7 and up for Day of the Dead.
Ages 11 and up for The Greatest Freakshow.
Ages 14 and up for Witch Hunt.
Ages 21 and up for Puzzles & Corks.
Poconos-
Ages 7 and up for We’re All Mad here.
Ages 11 and up for F5 Tornado Escape.
Ages 13 and up for Cure Z.
Ages 18 and up for Fear The Bogeyman.
Ages 21 and up for Puzzles & Corks.
Yes, we do take walk-ins but we suggest scheduling ahead of time in order to accommodate your interested time slot.
Phones are permitted. Some games will allow for you to use your flashlight on your phone as some of the experiences are dim due to the use of projections, but in certain experiences like Fear the Bogeyman flashlights are NOT permitted.
We do offer private bookings where your group would be the only ones in the room. A 6 player minimum is required for a 2 hour game to book, but these tickets can be upgraded with themed packages when offered. In addition, more people can be added to any booking at the door if a party chooses to do so.
Immersive Theater Experiences are public however a Private Option button is available at a discounted rate at checkout.
Outside of 48 hours before your booking, you can reschedule with no fee. Within 48 hours, you can NOT move the booking at all.
If ticket insurance is purchased, you have until 15 minutes before the booking with no additional charge.
Snow or Major Storms- If we are open, your tickets are still valid. The exception being a state of emergency from local municipality. In the event of a State of Emergency for Hazardous Weather Conditions, Trap Door will credit your booking value so that you can utilize it for any experience with Trap Door anytime in the future. If you are weary about incoming weather, we suggest holding off on booking till a later date.
FAQ About How Our Escape Rooms Operate
NO, as you make your way through the experience, nothing ever stops you from going back to the door from which you entered.
Additionally, there are emergency exits. However, it is important to note that exiting through any emergency door disqualifies you from completing the experience, with no refund.
If there is ever a moment you or someone in your group feels uncomfortable or unable to continue they can leave from the main door.
This depends on the game being played. While most of our experiences are vast and multi-room, to give specifics would be giving it away.
Yes, but like everything else we design, the clues are part of the narrative. Trap Door does not put up “clue screens,” because they would break immersion. Instead, the clues are delivered in-character by designs suited to that particular story.
I would not count on it. Trap Door designs all escape room experiences around a story, and if the story does not justify a countdown clock, we probably will not include one. We do, however, try to give visual or audio clues as to how much time is left throughout the experience.
For a comprehensive overview of our privacy policy click HERE.
Due to the equipment and sets in our experiences, service animals are not permitted inside the games.
FAQ About Making a Booking
Yes, we do take walk-ins but we suggest scheduling ahead of time in order to accommodate your interested time slot.
We cannot reserve a spot unless you purchase a ticket. All of our private experiences require a minimum of 4 people, with a base pay of 4 tickets.
Outside of 48 hours before your booking, you can reschedule with no fee. Within 48 hours, you can NOT move the booking at all.
If ticket insurance is purchased, you have until 15 minutes before the booking with no additional charge.
Snow or Major Storms- If we are open, your tickets are still valid. The exception being a state of emergency from local municipality. In the event of a State of Emergency for Hazardous Weather Conditions, Trap Door will credit your booking value so that you can utilize it for any experience with Trap Door anytime in the future. If you are weary about incoming weather, we suggest holding off on booking till a later date.
Yes, you can pay in cash, but ONLY if you are a walk-in. Otherwise, bookings can NOT be held with cash. We require you pay with card when reserving a spot online or over the phone.
If you are looking to pay in cash please arrive extra early as it typically takes extra time to handle the transactions in cash for a group. The more people, the more time it takes.
We offer a 30%-35% discount for players who book another experience after playing. They have to book it before they leave but they do not have to book a time, as it may come in the form of a booking or voucher code to use at their convenience. We also provide a law enforcement & military discount, and continuously create new promotions for our experiences. Be sure to check your emails and follow us on social media to stay informed.
FAQ About Arrival
We encourage players to arrive at least 15 minutes early. You will need to be briefed before beginning your experience. Make sure you give yourself enough time to find parking. We give players a 10 minute grace period, if the full group doesn’t show. After 10 minutes is up, players can still enter the game but will not be given extra time to escape the room.
The Red Bank and Poconos locations have parking in their respective lots. You may park in the front or back of each building. Red Bank has a parking lot directly in front of their main building, as well as TRAP labeled spots behind both buildings. Morristown does not have any on site parking. You may park on the street or at any local parking lots. Our Bethlehem location has complimentary self-parking available and is located on the ground floor of The Outlets at Wind Creek.
General Conduct Info
Wear comfortable clothes that you are not afraid to get a little rough in because you might find yourself kneeling or crawling to find a clue.
We recommend closed toe shoes that are comfortable for you to walk in as shoes must be worn for the entirety of the experience.
NO, in the booking process you agree to not arrive intoxicated. Doing so will automatically disqualify you from playing.
The credit card on file will be charged the value of the broken item and, if necessary, man hours to repair item.
Players are allowed to bring bags and other items into the game with them. Players can also leave their items behind the counter in the lobby.
While phones are permitted, photos and videos are strictly prohibited while playing. We will happily help commemorate your experience once it is concluded. Some games will allow for you to use your flashlight on your phone as some of the experiences are dim due to the use of projections, but in certain experiences like Fear the Bogeyman flashlights are NOT permitted.